Frequently Asked Questions

▪ CallPerks is a feature offered by Jazz in collaboration with TonePerks LLP for Jazz users. It replaces the traditional Reverse Ring Back Tone (RRBT) with targeted audio advertisements during outgoing calls. Customers earn rewards for listening to these ads including 5 on-net minutes & 50MB’s every day for making 10 or more than 10 phone calls
▪ Expiry of these 5 on-net minutes & 50MB’s will take place after 24hrs, after the posting
▪ These rewards can be earned only once a day

Existing Apni Dhun (RRBT) subscribers are automatically subscribed to CallPerks.

Yes, CallPerks is free of charge for all customers. There are no fees for opting in or opting out of the service.

You can opt out by sending an SMS with the content “STOP” to 2301. You will receive a confirmation message, and your participation in CallPerks will be terminated immediately

If you opt out of CallPerks, your accumulated points will remain valid for 365 days from the opt-out date. After this period, any unredeemed points will expire and be removed from your account.

You earn 10 points each time you listen to an advertisement for at least 3 seconds during an outgoing call. You can earn points for up to 30 impressions per day.

You can check your points balance by logging into the CallPerks website (www.callperks.com.pk) using your mobile number and an OTP (one-time password).

Rewards include mobile top-ups, e-vouchers for apps & other online stores. The rewards catalog is regularly updated to include new and exciting options.

To redeem your points, log into the CallPerks website, browse the rewards catalog, select your voucher, add them to your cart, and complete the purchase using your accumulated points

Points are valid for 365 days from the date of accumulation. If not redeemed within this period, the points will expire and be removed from your account.

Ads may include internal Jazz promotions, third-party advertisements, and special offers or bundles. The content is selected to be relevant and engaging for users.

Ads will play at controlled intervals to avoid user fatigue. The service is designed to optimize customer experience by limiting ad frequency and ensuring ads are relevant.

Currently, customers cannot select specific ads. However, ads are targeted based on customer profiles and usage patterns to ensure they are relevant to you.

In case of a service outage, the default system tone will play during calls. Customers will be notified of outages via SMS

Personal data is used to manage the CallPerks service, track points, and deliver targeted advertisements. All data processing is done following Jazz’s Privacy Notice.

Data necessary for reward processing may be shared with TonePerks LLP and third-party partners, as required. Data sharing is done in compliance with privacy regulations.

Jazz and TonePerks implement industry-standard security protocols, including encryption and access control, to protect your personal information.

More information, including terms and conditions, privacy policies, and FAQs, can be found on the CallPerks website (www.callperks.com.pk) and the Jazz website.

No, you will be automatically enrolled if you are a Jazz user and fall within the targeted segment defined by the advertiser

If you prefer not to hear the audio message, you can opt out at any time by sending an SMS with the text ‘Stop’ to 2301

The CallPerks rewards catalogue is updated regularly with new and exciting rewards. Customers will receive notifications via SMS when new rewards become available.

There is no specific limit on the number of rewards you can redeem, as long as you have enough points in your account. However, certain high-value rewards may have availability constraints, which will be indicated in the rewards catalog.

Once a voucher has been redeemed, it cannot be reversed or exchanged. We recommend reviewing the reward details carefully before confirming your redemption

If you notice discrepancies in your points balance, please contact Jazz customer support at 111 300 111 or email us at [email protected]. and provide details such as the date and time of the calls where points were expected but not credited. Customer support will assist in investigating and resolving the issue.

If you encounter an advertisement that you find inappropriate or offensive, please report it to Jazz customer support. Provide details such as the time of the call and a description of the ad content to assist in the review process.

Currently, CallPerks does not offer the option to temporarily disable ads without opting out of the service. If you wish to stop hearing ads, you will need to opt-out completely.

No, CallPerks is designed to operate without affecting the performance of your mobile service. Ads play in the background during call setup and should not impact call quality or connectivity.

In the event of a network outage, CallPerks ads will not play, and the default system tone will be used. Once the network issue is resolved, CallPerks will resume normal operation.

If CallPerks ads are not played due to a service outage, no points will be earned for those calls. Points are only earned when ads are successfully played.

CallPerks is a free service, and there are no direct charges for subscribing, earning points, or redeeming rewards. However, if you choose to use cash along with points for reward redemption, standard transaction charges may apply.

Rewards in CallPerks are funded by the revenue generated from advertisements. A portion of the advertising revenue is allocated to customer rewards, ensuring a sustainable and rewarding experience for all participants.

Billing and reconciliation for CallPerks are done monthly. Detailed financial reports are generated, and any discrepancies in billing are addressed through a reconciliation process involving both Jazz and TonePerks LLP.

CallPerks complies with all applicable Pakistani laws and regulations. By participating, you agree to abide by the service terms, including restrictions on fraudulent activity and misuse of the service.

Any significant changes to the terms and conditions will be communicated through SMS notifications and updates posted on the CallPerks and Jazz websites.

Yes, you can request a detailed report of your CallPerks activity, including points earned, redeemed, and remaining balance. Contact Jazz customer support to make this request.

No, CallPerks points are non-transferable and can only be used by the account holder.

Currently, CallPerks points are separate from other Jazz loyalty programs and cannot be combined or exchanged with points from other programs.

To maximize your points, make sure to keep your profile up to date, listen to all ads during outgoing calls, and stay subscribed to CallPerks. Participating in promotions and completing profile milestones will also help you earn more points.